Return & Refund Policy

We want you to love your purchase. If you are not completely satisfied with your order, you may request a return or exchange subject to the terms below.

1. Return Eligibility

Items may be returned within [7/14] days of delivery, provided that:

• The item is unworn, unused, and unwashed.
• The item is in its original condition with all tags attached.
• The item is returned in its original packaging, where applicable.
• The item is not a sale, clearance, customized, or otherwise non-returnable item.

2. Items That Cannot Be Returned

For hygiene and safety reasons, [underwear, lingerie, swimwear, accessories, or other applicable items] cannot be returned unless they arrive damaged or defective.

3. How to Request a Return

To request a return, please contact us at [email/WhatsApp/contact information] within the return period. Please provide your order number and the reason for the return. We will provide instructions for sending the item back.

4. Return Shipping

[Choose one: Customers are responsible for return shipping costs / We provide return shipping for eligible returns.]

If an item is received damaged, defective, or incorrect, please contact us within [48 hours/7 days] of delivery with photos or videos so we can assist you.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to [the original payment method / bank account / other method] within [10] business days.

Shipping charges are [non-refundable / refundable for defective or incorrect items], unless otherwise stated.

6. Exchanges

If you would like a different size or color, please contact us within the return period. Exchanges are subject to product availability.

7. Order Cancellations

Orders may be cancelled only if they have not yet been dispatched. Once an order has been shipped, our standard return policy applies.

8. Important Note

Please check your order carefully upon delivery. We reserve the right to refuse a return if the item does not meet the eligibility requirements above.

For any questions about returns or refunds, please contact us at [your contact information].

Thank you for shopping with [Store Name].